Effective date: 2015-11-01
Overview
We sell digital product keys only. Because digital product keys are delivered instantly and cannot be returned, all sales are final — we do not offer refunds.
No-Refund Policy
- All purchases of digital product keys are final. We do not accept returns, exchanges, or cancellations for refunds after a purchase is completed.
- By completing a purchase you acknowledge that you have read and accepted this no-refund policy.
Exceptions — Replacements and Support
Although we do not provide refunds, we will provide support and reasonable remedies if a key is:
- Invalid at time of delivery (does not match the product the customer purchased), or
- Non-functional due to an error on our part (for example, a wrongly issued key).
If you believe your key is invalid or not working, contact our support team (contact details below) with:
- Your order number,
- The email used to place the order,
- A description of the issue and any error messages,
- Screenshots where applicable.
We will investigate and, if we confirm the key is invalid or non-functional due to our error, we will provide either:
- A replacement key for the same product, or
- A store credit of equal value (at our discretion).
Proof and Time Limits
- Requests for replacement or credit must be submitted within 14 days of delivery of the key unless otherwise required by law.
- We may request reasonable proof (order confirmation, screenshots, device logs) to evaluate the issue.
Payment, Taxes, and Fees
- Since refunds are not provided, any taxes, fees, or duties collected at purchase are not refundable except where required by applicable law.
- If a replacement is provided, any tax treatment will follow the original sale as required by law.
Chargebacks and Disputes
- If you have a problem with your purchase, please contact support first so we can try to resolve it.
- Initiating a chargeback without contacting us may delay resolution. We reserve the right to contest chargebacks where we believe the sale and delivery were valid.
Non-Refundable Items
- All digital product keys delivered electronically are non-refundable. This includes keys for software, games, subscriptions, or other digital goods sold as product keys.
- Customized or specially procured keys remain non-refundable.
Jurisdiction and Applicable Law
This policy is governed by the laws of: Germany. Consumers may have additional rights under local law that are not affected by this policy.
Contact
For support, replacements, or questions about this policy, contact:
- Email: support@khaos-coders.org
- Business hours: 9am to 4pm MEZ
Changes to this Policy
We may update this policy from time to time. Changes take effect when posted on this site. The “Effective date” above indicates when this version became effective.